Delete Your Account
How to permanently delete your PRAMAAN account and associated data
You can request permanent deletion of your PRAMAAN account at any time. Deleting your account removes your profile and the personal data associated with it, subject to the limited legal retention obligations described below. This page explains the two ways to request deletion, exactly what data is removed, and what we are required to retain and for how long.
Option 1 — Delete from within the PRAMAAN app
The fastest way to delete your account is directly inside the PRAMAAN mobile app:
- Open the PRAMAAN app and sign in.
- Go to Profile (tap the profile icon), then tap Edit Profile.
- Scroll to the Danger Zone and tap Delete Account.
- Confirm in the dialog by tapping Delete. Your account is deleted and you are signed out immediately.
Option 2 — Request deletion by email
If you are unable to access the app, you can request account deletion by email. Send a message from the email address registered to your account to [email protected] with the subject line "PRAMAAN Data Deletion Request", and include the phone number or email associated with your account so we can verify your identity.
What data is deleted
When your account deletion is processed, we permanently delete or irreversibly anonymise:
- Your account and login credentials
- Your profile details — name, phone number, and email address
- Diagnostic reports and device health history linked to your account
- Support and communication records linked to your account
What we are required to retain
A limited set of records may be retained after account deletion to meet legal, audit, and security obligations. These records are not used to re-identify you for any other purpose and are deleted on expiry of the periods below.
| Data Type | Retention Period | Reason |
|---|---|---|
| Issued QC Certificates | 5 years from date of issue | Audit trail and independent certificate verification |
| Crash logs & error reports | 12 months (rolling) | Software stability and diagnostics |
| Anonymised usage telemetry | 24 months (rolling) | No longer linked to your identity after deletion |
| Data breach incident logs | 5 years from date of incident | Regulatory requirement under applicable law |
For full details on how we handle your data, see our Privacy Policy.
Need help?
If you have any questions about deleting your account or exercising your data rights, contact us: