Device Health Diagnostics & Certification Software
PRAMAAN is a hardware diagnostics and device health testing software developed and operated by Gadget Guruz Technologies Pvt Ltd ("Company", "we", "our", "us"). PRAMAAN is designed to evaluate the performance, stability, and lifecycle health of electronic devices — including laptops, desktops, and other hardware — and to generate verified device health reports and QC certificates.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you install, access, or use:
This Policy applies to all categories of users:
As per Section 2(i) of the DPDP Act, 2023, Gadget Guruz Technologies Pvt Ltd is the Data Fiduciary for all personal and diagnostic data processed through PRAMAAN.
PRAMAAN is built on a principle of minimal data collection. It is a hardware diagnostic tool — not a surveillance tool, monitoring tool, or data harvesting platform. Its sole function is to assess the physical health of a device's hardware components and generate a standardised, verifiable health report.
Every permission that PRAMAAN requests from your operating system is used exclusively for hardware diagnostics. See Section 9 for a full list of permissions and the specific reason each is required.
When you create a PRAMAAN account or purchase a license, we collect:
| Data Point | Purpose |
|---|---|
| Full name | Account identification and license assignment |
| Company or organisation name | Enterprise license management and reporting |
| Phone number | Account verification and support contact |
| Email address | License delivery, account notifications, support |
| Password (cryptographic hash only) | Secure account authentication — never stored in plain text |
| Purchase details | License issuance, billing reconciliation, and support |
When PRAMAAN runs a diagnostic scan, it collects the following hardware-level data:
| Component | Data Collected | Why It Is Needed |
|---|---|---|
| CPU | Model, clock speed, core count, usage under load, stress scores, thermal throttling | Evaluate processing performance and stability |
| RAM / Memory | Capacity, usage, health indicators, error rate | Assess memory integrity and detect degradation |
| Storage (HDD/SSD) | SMART attributes: sector health, error rates, remaining life, temperature | Evaluate storage reliability and predict failure risk |
| Battery (laptops) | Design vs. current capacity, cycle count, charge/discharge rate, health % | Determine battery health and remaining useful life |
| Thermal System | CPU temp at idle and load, fan speed, throttling events | Assess cooling efficiency and stability |
| Display | Dead pixels, backlight consistency (where applicable) | Identify display hardware defects |
| Network Interface | Adapter status, connection capability test | Confirm network hardware is functional |
| Sensors & Peripherals | Camera/mic hardware presence check (no recording), USB/port status | Verify hardware components are detectable |
| System Configuration | Device model, manufacturer, OS version, firmware/BIOS, serial number | Associate results with the correct device |
This data is collected in aggregated or pseudonymised form where possible and used solely for improving PRAMAAN's diagnostic accuracy and software stability. It is never used for advertising or sold to third parties.
For enterprise deployments, PRAMAAN may collect and maintain: device inventory, diagnostic history per device, component change logs, repair history records, and lifecycle analytics. This data is visible only to authorised administrators within the customer organisation.
Each completed diagnostic generates a permanent, verifiable record: a device health score, a detailed QC report, a unique Certificate ID, a verification QR code, and the test timestamp and PRAMAAN version used.
| Data Type | Why PRAMAAN Does Not Need It |
|---|---|
| Personal files, documents, PDFs | Irrelevant to hardware diagnostics |
| Photos, videos, or audio recordings | Camera/mic tests are hardware presence checks only — no recording occurs |
| Emails, messages, or chat history | Irrelevant to hardware diagnostics |
| Browser history or internet activity | Network tests check adapter functionality only — not traffic content |
| Contact lists or address books | Irrelevant to hardware diagnostics |
| Passwords, PINs, or credentials | PRAMAAN does not interact with authentication systems |
| Financial information or banking data | Payments are handled separately at purchase |
| Precise real-time geolocation | Device location is not relevant to hardware health assessment |
| User activity or behaviour | PRAMAAN is not a monitoring or surveillance tool |
| Data from users under 18 without consent | PRAMAAN is not intended for use by minors |
In accordance with Section 4 of the DPDP Act, 2023, all data collected by PRAMAAN is used only for the specific purposes stated below.
| Purpose | Data Used |
|---|---|
| Device health scoring and QC certification | Hardware diagnostic data, system configuration data |
| Generating QC reports and certificates | All diagnostic data, device identifiers, test timestamps |
| IT asset lifecycle management | Enterprise asset data, diagnostic history, component change logs |
| Resale and buyback value estimation | Hardware health scores, battery status, storage SMART data |
| Insurance device risk classification | Overall health score, component health breakdown |
| Fraud prevention in refurbished device markets | Component change logs, hardware configuration history |
| Account management and license issuance | Registration data, purchase details |
| Customer support and troubleshooting | Registration data, crash logs, diagnostic session data |
| Software diagnostic model improvement | Anonymised/aggregated usage and performance telemetry |
| Legal compliance and regulatory obligations | Minimum data necessary as required by applicable law |
We process your data only on the basis of free, specific, informed, unconditional, and unambiguous consent, as required by Section 6 of the DPDP Act, 2023.
You may withdraw consent at any time without affecting the lawfulness of prior processing. To withdraw consent:
Before or at the time of collecting your data, PRAMAAN provides a clear Notice that includes:
This Notice is presented as a mandatory consent screen at installation and at first launch, and is also incorporated into the PRAMAAN EULA, available at pramaan.gadgetguruz.com/eula.php.
To perform hardware diagnostics, PRAMAAN requires certain system-level permissions. Below is a complete, transparent list of every permission required and the specific reason it is needed.
| Permission | What PRAMAAN Accesses | What PRAMAAN Does NOT Do |
|---|---|---|
| System hardware access | CPU model, clock speed, core metrics, load under stress | Does not read files or user data stored on the CPU cache |
| Memory (RAM) access | RAM capacity, usage statistics, error indicators | Does not read the content of memory (running processes, open documents) |
| Storage health monitoring | Drive SMART attributes: sector health, error rates, temperature | Does not read, copy, or scan the content of any file on the drive |
| Battery & power access | Battery design vs. current capacity, cycle count, charge rate | Does not control or modify battery charging behaviour |
| Thermal sensor access | CPU and system temperature readings, fan speed | Does not modify thermal settings or fan control |
| Network interface access | Adapter presence and connectivity status | Does not monitor network traffic, websites visited, or data transmitted |
| Display diagnostics | Screen resolution, display hardware status | Does not capture screenshots or record screen content |
| Camera hardware check | Detects whether a camera device is present and functional | Does not capture images, video, or activate the camera in any recording capacity |
| Microphone hardware check | Detects whether a microphone device is present and functional | Does not record audio or activate the microphone in any recording capacity |
| USB/Port status | Connected port types, port health | Does not read data from connected USB devices or peripherals |
| System identifier | Device model, OS version, BIOS/firmware version, serial number | Does not use the identifier for tracking beyond associating with the device's own health records |
We implement appropriate technical, administrative, and organisational safeguards to protect your data. Our security measures include:
In the event of a personal data breach likely to result in a risk to your rights and interests, we will notify the Data Protection Board of India and affected Data Principals within the timelines prescribed under the DPDP Act, 2023.
We do not sell, rent, or trade your personal or diagnostic data. Data is shared only in the following specific and limited circumstances:
For enterprise deployments, device diagnostic data is shared with authorised enterprise administrators as contracted, governed by the PRAMAAN Enterprise License Agreement and a Data Processing Addendum (DPA).
We engage trusted third-party vendors for cloud infrastructure, software hosting, customer support tools, and analytics. All sub-processors are bound by Data Processing Agreements requiring DPDP-equivalent data protection standards.
PRAMAAN-generated certificates include a Certificate ID and QR code for independent third-party verification. When scanned, the verifier receives a read-only summary of the device health report. No personal data about the device owner is included in the publicly verifiable certificate summary.
We may disclose data when required by applicable law, court order, or regulatory directive, including to the Data Protection Board of India. We will, where legally permissible, notify affected users before such disclosure.
In the event of a merger, acquisition, restructuring, or asset sale, PRAMAAN data may be transferred as part of the transaction. We will notify affected Data Principals prior to such a transfer and ensure the receiving entity is bound by equivalent privacy obligations.
If processing involves transferring personal data outside India, such transfers are conducted only to countries notified as permissible by the Central Government under the DPDP Act, or where adequate contractual safeguards are in place. Enterprise customers requiring data residency within India may request this — contact privacy@gadgetguruz.net.
We retain data only for as long as necessary to fulfil the stated purpose or to comply with legal obligations. On expiry, data is securely deleted or irreversibly anonymised.
| Data Type | Retention Period |
|---|---|
| Active account data | For the duration of the active account/license |
| Inactive individual user accounts | 3 years from last login, then permanently deleted |
| Diagnostic reports — individual users | Active license period; deleted within 90 days of account closure or on request |
| Diagnostic reports — enterprise | Duration of enterprise license + 1 year; deleted 30 days after contract termination |
| Enterprise asset & lifecycle records | Duration of enterprise contract + 1 year |
| QC Certificates (issued) | 5 years from date of issue (for audit trail and verification) |
| Crash logs and error reports | 12 months on a rolling basis |
| Anonymised usage telemetry | 24 months on a rolling basis |
| Support and communication records | 3 years from resolution of the interaction |
| Data breach incident logs | 5 years from date of incident (regulatory requirement) |
As a Data Principal, you have the following statutory rights under the DPDP Act, 2023:
| Right | What It Means | How to Exercise |
|---|---|---|
| Right to Access (S.11) | Request a summary of all personal and diagnostic data we hold about you | Email privacy@gadgetguruz.net — Subject: 'PRAMAAN Data Access Request' |
| Right to Correction (S.12) | Request correction of inaccurate, outdated, or incomplete registration data | Update in PRAMAAN account settings, or email us |
| Right to Erasure (S.12) | Request deletion of your personal and diagnostic data, subject to legal retention obligations | Email privacy@gadgetguruz.net — Subject: 'PRAMAAN Data Deletion Request' |
| Right to Grievance Redressal (S.13) | Lodge a complaint and receive a substantive written response within 30 days | Email privacy@gadgetguruz.net — Subject: 'PRAMAAN Privacy Grievance' |
| Right to Nominate (S.14) | Nominate another individual to exercise your data rights in the event of death or incapacity | Submit a written nomination to privacy@gadgetguruz.net |
| Right to Withdraw Consent | Withdraw consent at any time without affecting prior lawful processing | Uninstall PRAMAAN and/or email privacy@gadgetguruz.net |
| Data Portability (anticipated) | Receive a copy of your diagnostic data in a structured, machine-readable format where feasible | Email privacy@gadgetguruz.net |
All rights requests will be acknowledged within 48 hours and resolved within 30 days. If a request is denied, we will provide written reasons and inform you of your right to escalate to the Data Protection Board of India.
PRAMAAN is intended for professional and enterprise use and is not directed at individuals under the age of 18. We do not knowingly collect data from minors.
As required by Section 9 of the DPDP Act, if a user is or may be under 18, verifiable consent from a parent or lawful guardian must be obtained before any data is collected or processed.
| Third Party | Role |
|---|---|
| Cloud Infrastructure Provider (e.g. AWS) | Secure server hosting for PRAMAAN data and reports |
| Enterprise ITAM Systems | Integration with customer's existing IT asset management platform (as contracted) |
| Device Repair Workflow Tools | Integration with repair management platforms used by technicians and refurbishers (as contracted) |
| Analytics Platform | Anonymised software performance and usage telemetry only — opt-out available via PRAMAAN settings |
We impose contractual data protection obligations on all third-party processors. However, Gadget Guruz is not responsible for the independent data practices of third-party services beyond what is governed by our agreements with them.
PRAMAAN's data practices comply with the following applicable laws and standards:
If you have any complaint, concern, or grievance regarding the collection, use, storage, or disclosure of your data by PRAMAAN, please contact our Grievance Officer:
If you are not satisfied with the resolution provided by our Grievance Officer, you have the right to escalate your complaint to the Data Protection Board of India under Section 18 of the DPDP Act, 2023.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Continued use of PRAMAAN after the Effective Date of any revision constitutes your acceptance of the updated Policy.
For any questions, requests, or concerns about this Privacy Policy or PRAMAAN's data practices:
